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After booking a minibus for 11 days for a major US company to take them from their hotel to a film studio, I was disappointed to find they had hired a company from Wales who had no local knowledge of Bristol. The minibus leaked when it rained and they were consistently late for pick ups due to the distance they were travelling. However, the worst part is the contract was agreed with coach booker only for the minibus firm to refuse to continue the job after five days because they had to pay the toll bridge charge. The company waited until Friday at 6pm on a bank holiday weekend to demand more money otherwise they would cancel the job. Having no choice, we paid the extra money. I contacted Coach Booker with my complaint, but they failed to respond. After calling them again, they claimed that I was responsible for any toll charges. I checked through the contract and there is no mention of this anywhere. They also claim that we left the minibus waiting on drop off and pick ups, a complete lie. Coach Booker took our 200 booking fee and have waved all responsibility. I would avoid this company as they are only interested in obtaining their fee. I waited 6 weeks for a reply and they offered 20% off my next booking, which is a standard offer they have running all the time. The attitude of the customer service manager is appalling and she has failed to reply to my follow up email.

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Mount Stuart Square, Cardiff CF10 5EE, United Kingdom

After booking a minibus for 11 days for a major US company to take them from their hotel to a film studio, I was disappointed to find they had hired a company from Wales who had no local knowledge of Bristol. The minibus leaked when it rained and they were consistently late for pick ups due to the distance they were travelling.

However, the worst part is the contract was agreed with coach booker only for the minibus firm to refuse to continue the job after five days because they had to pay the toll bridge charge. The company waited until Friday at 6pm on a bank holiday weekend to demand more money otherwise they would cancel the job. Having no choice, we paid the extra money.

I contacted Coach Booker with my complaint, but they failed to respond. After calling them again, they claimed that I was responsible for any toll charges. I checked through the contract and there is no mention of this anywhere. They also claim that we left the minibus waiting on drop off and pick ups, a complete lie.

Coach Booker took our 200 booking fee and have waved all responsibility. I would avoid this company as they are only interested in obtaining their fee. I waited 6 weeks for a reply and they offered 20% off my next booking, which is a standard offer they have running all the time.

The attitude of the customer service manager is appalling and she has failed to reply to my follow up email.

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