f youre a broker pulling in an extremely respectable $8 million in gross commissions a year, what do you do to jump to the next level?

If youreCushman & WakefieldsRobert Knakal, you call real estate coach Rod Santomassimo.

Knakal credits Santomassimo with going from $8 million in 2011 to $20 million several years later. (Knakal told Commercial Observer that last year he was below $20 million, but he anticipate[s] getting back to $20 [million] this year.)

Santomassimo is the founder and president of the North Carolina-based commercial real estate coaching business, the Massimo Group. (He lopped the Santo off his name because Massimo means the most, the maximum, the best, he said.)

Not only did Santomassimo help Knakal to make more money, but he also coachedthe investment sales broker so he could have more time with his family.

Knakal, C&WsJames NelsonandSavills StudleysBill Montanaare a few of of Massimos over 200 active clients, 97 percent of whom are brokers, across North America. And they all have two things in common: They all want to make more money more consistently, Santomassimo said, and they want to have more margin in their liveswhich is Santomassimo-speak for, More personal time, away from the office, while still knowing they are productive.

Dispensing Santomassimos good word are 20 coaches who are active commercial real estate brokers.

They walk the walk, they talk the talk, Santomassimo said. They understand the deals. But, he added, We will not allow a coach to coach someone in their market.

Brokers who are new to the business can go into a Massimo group program for $400 a month, plus there is a group coaching format for seasoned professionals. But, for more established brokers looking to go the distance, there is in-depth, one-on-one coaching, at a price of $1,250 a month, with an annual commitment.

Santomassimo, 53, boasts that while National Association of Realtors statistics reveal the average commercial broker makes $108,000 of gross income, his clientsexcluding those making in excess of $3 millionaveraged $753,000 last year. And of those brokers new to the business, 80 percent of Massimos graduates are still in the business after two or three years versus the 56 percent that drop out in the first six months on the job without his assistance.

Working with Massimo involves tuning into video presentations, doing assignments and tracking prospects and pipelineall of it via Massimos virtual platform.

Massimo has figured out the personality profile of top producers via a personality assessment. He said they tend to be highly assertive, medium social (meaning, they can adjust to whomever they are with), impatient and not about processes, details and policies. But if someone is lacking in one or more of those areas, Santomassimo has methods to improve them.

Here are three tips from Santomassimo for brokers looking to improve their business:

Allocate the time in your calendar when no one interrupts you and you make your calls, Santomassimo said. I dont care if youre making $50,000 or $5 million, all our clientsmembers, excuse memake calls. We make them make their calls.

Ask yourself, what is your personal marketing plan? It must include an in-person presence (going out and meeting people), physical marketing materials and a digital presence. You have to have all three, the coach said. Without a presence you are a ghost or an invisible man, he said.

How are you delegating and outsourcing? How are you using your partners, etc., to get things done? As Jack Daly said inHyper Sales Growth: Street-Proven Systems & Processes. How to Grow Quickly & Profitably, If you do not have an admin, you are one, Santomassimo said. We call people without a team an admin.

Cushman & WakefieldJames NelsonNational Association of RealtorsRobert KnakalRod SantomassimoSavills Studley

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